Contact the Help Desk by emailing helpdesk@miscorp.com or calling 866-647-3757. Press 1 for the Help Desk.

 

Our Help Desk services include:

• Phone answered by live technically qualified help desk technician who tries to assist the customer on the first touch.

• Help Desk ticket submission by phone, fax, email.

• Help Desk tickets audited for quality control.

• Weekly and monthly help desk reviews for customers who have dedicated help desk service.

• Guaranteed response times for ticket criticality and severity levels.

• After hours call available (up to 24/7) if scheduled in advance or contracted for.

• Certified help desk technicians.

• We work with existing IT personnel, consultants and 3rd party vendors.